Privacy policy
In order to access certain resources of the Platform either through the website or the mobile application, Patients must first provide BeFree, which acts as the Platform manager, and, where appropriate, the Psychologists with certain personal data (the ‘Personal Data’). BeFree and, where applicable, the Psychologists shall process the Personal Data for the purposes and under the conditions defined in their respective privacy policies: the Platform's Personal Data Protection Policy, the Psychologists‘ Data Protection Policy (’Informed Consent and Privacy Policy’, shared by the Psychologist once the provision of services has commenced) and in the corresponding Cookie Policy. In any case, the User guarantees the authenticity and currency of all data communicated to BeFree through the Platform, the User being solely responsible for their statements and for keeping them up to date.
The provision of the service is, in principle, for an indefinite period of time. Nevertheless, BeFree is authorised to terminate or suspend all or part of the provision of the service at any time, without prejudice to the respect of the contractual commitments specifically assumed in exchange for an economic consideration and by virtue of specific conditions other than these Legal Conditions. Termination of the service in whole or in part shall not oblige BeFree to give prior notice to Users. Any User may terminate the use of the Platform at any time.
Neither the Patient nor the Psychologist may assign the Contractual Relationship, in whole or in part, and the rights or obligations deriving therefrom, without prior express written authorisation from BeFree. BeFree (or whoever operates the Platform from time to time) may assign the Contractual Relationship, in whole or in part, and all or some of the rights or obligations arising therefrom to any third party of its choice, without prior authorisation from or prior notice to the Users, which shall entail the possibility of assigning the corresponding Personal Data to such third party for the exploitation of such rights or the fulfilment of the Contractual Relationships in which such third party is subrogated as a consequence of the assignment with the scope provided for in the published Data Protection and Cookies Policy.
All communication between the parties must be in writing, either by post, fax, chat or e-mail sent, in the case of BeFree, to the addresses indicated in the Legal Conditions. In the case of the User, communications may be made to the contact details provided by the User and also by means of the publication of a notice in the form of a banner or of any other type to warn of certain changes. Communications sent by letter with acknowledgement of receipt and those sent by telegram, fax, chat or e-mail shall be deemed to have been duly delivered and received when their receipt can be accredited. All communications sent to the addresses provided by Users shall be deemed to have been duly delivered, unless they have previously notified BeFree of a change of address at least 15 working days in advance.
Users are aware that BeFree may modify these Legal Conditions and the Contractual Relationship at any time without the need to inform them. Users must periodically consult the Legal Conditions in order to find out which version is applicable at any given time.
These Legal Conditions are the express manifestation of the will of the parties in relation to their object and invalidate the verbal and written agreements reached in this regard prior to their acceptance by the User. In the event of any discrepancy between the versions of the Legal Conditions, Data Protection and Cookies Policy and any other documentation in the different languages in which they have been provided by BeFree, the Spanish version shall prevail, provided that it is legally possible to do so. The declaration of nullity or invalidity of any clause contained in these Legal Conditions shall not affect the validity and effectiveness of the other clauses, which shall be interpreted and applied in the closest lawful sense to that which would derive from the application of the null clause.The waiver by any of the parties to the fulfilment of any of the provisions of these Legal Conditions by the other party shall not constitute a waiver of the right to demand the fulfilment of the remaining provisions of these Legal Conditions or of any other obligation. Nor shall any delay or failure by either party to exercise any right to which it is entitled under these Terms and Conditions constitute a waiver of that right.
The Contractual Relationship shall be governed by Colombian law, except in the case of consumers, including Users who are considered consumers, who shall follow the provisions of the Law, the Users and BeFree submit to the Courts and Tribunals of the city of Manizales (Colombia) in relation to any dispute regarding the validity, effectiveness, compliance, interpretation, execution or any other matter relating to the Contractual Relationship, waiving any other jurisdiction to which they may be entitled.